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Rights and duties

Official website of Roc Hotels

EDITION 03       DATE: 27/10/2017

The Management of ROC HOTELS is aware that competitiveness in the sector depends on the quality of service, suitable infrastructure and suitable resources to achieve the satisfaction of our customers, employees, suppliers, shareholders, as well as compliance with the legal requirements.
ROC HOTELS considers it essential that its activities be carried out with the appropriate level of quality, for this reason a Quality Management System has been developed and implemented in accordance with the UNE-EN ISO 9001: 2015 Standard.
Our business commitment consists of:

- Ensure the safety and satisfaction of customers.
- Keeping clients informed, encouraging their cooperation
- Provide an attentive and friendly service.
- Be attentive to the risks, opportunities and changes that occur in the context of the business adapting to the needs of the market
- Put together a team of leaders that guide and train our team.
- Maintain an appropriate work environment to ensure everyone’s well-being.
- Educate and train the entire team to propose and find solutions to the work management
- Promote awareness and communication to all employees and organisation shareholders, achieving high involvement and working as a team.
- Increase the autonomy of each team: self-awareness, self-control, versatility and integration in the various causes of the problems of the working groups.
- Demand quality from suppliers and team members.
- Ensure compliance with ISO 9001: 2015 and current legislation and regulations.
- Establish annual goals and targets to ensure continuous improvement of quality management.
- Perform internal and external audits of the management system to verify that it is working correctly, contributing to the total quality.
The responsibility for the achievement of the Quality Policy is shared by all, its principles are reviewed periodically and will be communicated to all relevant parties.